Delivery Information

Customer Collection Information (During COVID-19)

•  On arrival enter our carpark at the first opening next to unit 26 and park in the coned off area
•  Once parked, stay in your car and ring Graham Tyson reception, 01275 870840, to let us know you are here
•  Reception will then walkie talkie the warehouse to advise of your arrival on site.
•  Someone from the warehouse will bring the goods out to you on a pallet and then return to the warehouse – two copies of the delivery note will be left with the goods.
•  Please load your vehicle, sign the white despatch note and leave it tucked inside the pallet. Take the Purple copy for your reference.
  

Deliveries

Unless otherwise selected, all products are dispatched on a standard next day* carrier to arrive on a work day between the hours of 8.00 a.m. and 8.00 p.m.

*Orders received after 1pm will be processed the next day.

*Excluding weekends and Bank Holidays

*Next Day delivery is NOT guaranteed, expected eta 1-2 business days after dispatch* – BULK orders, i.e pallet quantities, MAY incur a longer delivery time, or a surcharge for 1-2 day delivery – Customers will be contacted before the order is processed

Returns

Online, mail and telephone order customers have the right to cancel for a limited time even if the goods aren’t faulty.

Simply notify GT Online within 14 days of receiving your goods.  Then return the goods, at your cost, in unused condition, complete in the original packing, within 14 days of cancellation.

We will refund your original purchase amount less carriage within 14 days of receiving the goods back.

Please complete the Product Returns Form.

Return requests received after this period will be considered on an individual basis.  Such returns shall be subject to a restocking charge equal to 20% of the price paid for them by the Customer, as stated in Terms & Conditions